Your privacy matters to us. This page explains exactly what personal data plushph collects from Filipino players, how we use it, and the rights you have over your own information. We are committed to handling your data responsibly and in line with applicable privacy regulations in the Philippines. If you have questions after reading this policy, our FAQ page is a good starting point.
When you register and use plushph, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes as required under Philippine regulations. We also collect financial information such as your preferred payment method and transaction history in ₱ PHP, which is needed to process deposits and withdrawals securely. When you browse and interact with the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs — this helps us maintain platform security and improve your experience. If you contact our support team, we retain records of those communications to help resolve any follow-up queries efficiently. We do not collect sensitive personal information beyond what is strictly necessary for account operation, regulatory compliance, and responsible gaming obligations. All data collection is carried out transparently, and you will always be informed of the purpose at the point of collection.
The personal information we collect is used primarily to create and manage your plushph account, verify your identity, process financial transactions in ₱ PHP, and ensure you can access all platform features including slots, live casino games, and promotions. We use your data to comply with our legal and regulatory obligations in the Philippines, including anti-money laundering requirements and responsible gaming mandates that require us to monitor account activity. Technical and behavioural data helps us improve platform performance, personalise your experience, and identify and prevent fraudulent or suspicious activity on your account. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are service-related and not optional marketing. If you have opted in to receive promotional communications, we may also send you information about relevant offers and bonuses available on the platform; you can opt out of these at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never used for purposes beyond those described in this policy without your prior consent.
plushph does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — your data is not a product. We may share your information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers, but only to the extent necessary for them to perform their specific function and under strict data processing agreements. In certain circumstances, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when compelled by a valid legal order or to prevent serious harm. If plushph undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. All third parties who receive your data are required to handle it in accordance with applicable privacy laws and are prohibited from using it for any purpose other than the one for which it was shared. We conduct periodic reviews of our third-party data sharing arrangements to ensure ongoing compliance and appropriateness. If you have concerns about a specific data sharing arrangement, you may raise this through the support channel available in your account dashboard.
As a registered player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to request corrections if any of that information is inaccurate or outdated. You may also request the deletion or blocking of your personal data in circumstances where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations. If you believe your data has been processed unlawfully or that your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may exercise any of these rights by submitting a request through the support section of your account dashboard, and we will respond within the timeframe required by applicable law. We are committed to making the exercise of your data rights as straightforward as possible, and our team is available to guide you through the process if needed.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including those governing financial records and anti-money laundering compliance. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in accordance with our internal data lifecycle procedures. plushph employs industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction — these include encryption of data in transit and at rest, access controls, and regular security assessments. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission in accordance with our breach notification obligations under Philippine law. You can further protect your account by enabling any additional security features available in your account settings. If you suspect any unauthorised access to your account, please contact our support team immediately through your account dashboard.
plushph may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When we make material changes, we will notify registered members through their account or via the contact details on file, and the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how we are protecting your information. Continued use of the platform after an updated policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and contact support to discuss your account options. For questions about this Privacy Policy or how it applies to your specific situation, the FAQ page provides additional guidance, and our support team is available to assist registered members directly. The Terms and Conditions page also contains related information about your rights and obligations as a plushph member.
If you have questions about how plushph handles your personal data, or if you want to exercise any of your data rights as a Filipino player, our support team is ready to help. You can also visit our FAQ page for quick answers, or review our Terms and Conditions for the full picture of your rights and obligations on the platform.